Refund / Cancellation Policy

Refund Policy

At Skillshot Sensei, we strive to provide an enjoyable and fair gaming experience for all our users. Please review our refund policy carefully to understand your rights and responsibilities regarding refunds. You can withdraw/refund your payment from your app's wallet amount. You can withdraw your recharge amount only; any bonus will not be considered.

1. General Policy

All transactions are final. Once a payment is made for entry into a fantasy sports game, it cannot be refunded unless specified under special circumstances.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

  • Technical Issues: If a game is unable to be played due to technical malfunctions on our platform, users may be eligible for a refund.

3. Process for Refund

You have to send a request for withdrawal from the app to your bank account.

4. Processing Time

Refund requests will be reviewed within 5 business days. Users will be notified via the app regarding the status of their request.

5. Exclusions

No refunds will be provided for:

  • Changes in game format.
  • User decision to withdraw.
  • Violations of our terms of service.
  • Games that have already concluded.

6. Changes to the Policy

Skillshot Sensei reserves the right to modify this refund policy at any time. Users will be notified of significant changes through our platform or via email.

For any questions regarding this refund policy, please contact our customer support team.

Thank you for choosing Skillshot Sensei! Enjoy the game!

Account Cancellation Policy

Effective Date: [Insert Date]

At Skillshot Sensei, we understand that circumstances may change, and you may wish to cancel your account. Please review our account cancellation policy for details on how to proceed.

1. Eligibility for Account Cancellation

Users may request to cancel their accounts at any time. However, any remaining wallet balance will be subject to our refund policy.

2. How to Cancel Your Account

To initiate the account cancellation process, please follow these steps:

  1. Log in to your account on the Skillshot Sensei app.
  2. Navigate to the account settings section.
  3. Select the “Cancel Account” option and follow the prompts.
  4. Alternatively, you may contact our customer support team at [support email/phone number] to request cancellation.

3. Processing Time

Once your cancellation request is received, it will be processed within 5 business days. You will receive a confirmation email once your account has been successfully canceled.

4. Data Retention

Upon cancellation, your personal data will be retained as required by law, but your account information and gameplay history will be permanently deleted.

5. Reactivation

If you decide to return to Skillshot Sensei in the future, you will need to create a new account, as canceled accounts cannot be reactivated.

6. Policy Changes

Skillshot Sensei reserves the right to modify this account cancellation policy at any time. Users will be notified of significant changes through the app or via email.

For any questions or further assistance regarding this policy, please contact our customer support team.

Thank you for being a part of Skillshot Sensei! We appreciate your time with us.